Privacy policy

Cartella (“we,” “our,” “us”) operates this website and store to provide you with a curated shopping experience (the “Services”). This Privacy Policy explains how we collect, use, store, and disclose your personal information when you access or use our Services, make purchases, or communicate with us.

By using our Services, you acknowledge that you have read and understand this Privacy Policy.

Information We Collect

We may collect personal information, including:

  • Contact Details: Name, address, billing/shipping address, phone number, and email.
  • Financial Information: Payment details, credit/debit card information, and transaction data.
  • Account Information: Username, password, preferences, and settings.
  • Transaction History: Products viewed, added to cart, purchased, returned, or canceled.
  • Communications: Customer support inquiries or other messages you send us.
  • Device & Usage Data: IP address, browser type, device information, and how you interact with our Services.

How We Use Your Information

  • Provide & Improve Services: Process payments, fulfill orders, manage your account, and customize your shopping experience.
  • Marketing & Advertising: Send promotions, email updates, and online advertising relevant to your interests (you can opt out anytime).
  • Security & Fraud Prevention: Protect accounts, detect and prevent fraud, and ensure safe transactions.
  • Customer Support: Respond to inquiries and provide support.
  • Legal Compliance: Fulfill legal obligations and enforce our policies or Terms of Service.

Sharing Your Information

We may share your personal information with:

  • Service Providers: Shopify, IT, payment, fulfillment, or analytics services.
  • Marketing Partners: To provide personalized advertising and promotions.
  • Legal or Corporate Needs: Affiliates, mergers, legal compliance, or rights protection.

We do not sell your personal information.

Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal information.
  • Receive a copy of your data or request its transfer.
  • Manage communication preferences and opt out of promotional emails.

To exercise your rights, contact us at: cartellaa.info@gmail.com

Security & Retention

We take reasonable measures to protect your information but cannot guarantee absolute security. We retain your data as needed for account management, service delivery, legal compliance, and dispute resolution.

Children’s Privacy

Our Services are not for children under 16. If we learn we have collected information from a child, we will delete it.

International Transfers

Your data may be processed outside your country. We use legal mechanisms to ensure protection, such as Standard Contractual Clauses.

Changes to This Policy

We may update this Privacy Policy. The “Last Updated” date will reflect any changes.

Contact Us

If you have any questions about this Privacy Policy, your personal information, or wish to exercise your rights, we’re here to help!

Email: cartellaa.info@gmail.com