Refund Policy
At Cartella, we want you to be fully satisfied with your purchase.
Eligibility for Refunds
- Refunds are available for defective, damaged, or incorrect items.
- Personalized/custom items are non-refundable.
Refund Process
- Contact us at cartellaa.info@gmail.com within 7 days of receiving your order.
- Provide your order details and images if the item is damaged or defective.
- After verification, refunds will be processed within 7–10 business days.
Refund Method
Refunds are issued via the original payment method.
Non-Refundable Items
- Items damaged due to misuse.
- Sale or promotional items (unless defective).